Billing Policies

If you have any questions regarding billing issues or do not understand any of the billing policies, please contact us at 870-245-1700 or email us billing@EZClick.net. We will be glad to answer all questions.

Monthly Statements

A statement will be mailed to you unless your account is billed by credit card. Please return the tear away portion of your bill with your payment. Please include your customer ID number on your check.

Payment and Billing

The amount billed during the first month is computed based on your signup date until the end of the month. So if you signed up on the 15th then you will be billed only for the remaining half month plus any applicable setup fees if any. All signup and setup fees are non-refundable. Monthly billing is based on a calendar month. You are billed on the first of each month for that month's service. Credit Cards and ACH drafts are billed the on the first business day after the 3rd of the month.

Charges for Late Payments

You are responsible for paying all charges in a timely manner. Please make sure that all payments reach our offices by the due by the 15th of each month. Bills are due upon receipt and are delinquent after the 10th. Delinquent payments incur a $5.00 late fee assessed on the 20th of them month. If your payment does not reach our offices by the 20th, your service may be suspended for non-payment.

Declined Credit Card and ACH Transactions

If your Credit Card or ACH transaction is declined you will be charged $25. You will be sent a statement reflecting this charge, if payment is not received by the 20th of the month your service may be disrupted and reconnect charges may be assessed.

Returned checks

All returned checks are processed by a collection agency of our choice. Your account will be assesed a $25 charge in addtion to any fees charged by the colletion agency.

Reactivation

If your account is suspended for non-payment, EZClick.net has 24 business hours from receipt of payment to reactivate the account.

Cancellations

A 15 day written notice is required to cancel your service. For your protection, verbal notification is not valid notice of cancellation. The person authorized to cancel an account is the individual who is financially responsible for payment of the bill.

Written notice can be accepted using one of the following methods:

• Email message to billing@EZClick.net
• Fax your notice to 870-246-6616
• By mail to P.O. Box 1026, Arkadelphia, AR 71923

Remember to include you username and effective date of cancellation. Please include your reason for the cancellation. Your account will not be canceled due to non-use of service. You are responsible for the entire billing cycle once that cycle has begun regardless of the amount of usage. EZClick.net reserves the right to cancel an account due to abuse or i violations of policy.

Credits and Refunds

When a charge has been applied to your account incorrectly, the credits will be applied to the next month's bill.

Refunds will be issued only when there are no charges on an account to apply a credit.

Any billing discrepancies must be disputed within 90 days of the charge to your account. No refunds or credits will be issued after 90 days.

EZClick.net is not responsible for any long distance charges incurred while using our service.